Senior FP&A Analyst @Resonate CX

Senior FP&A Analyst Resonate Solutions | Finance Team Location: Kochi, India Reports to: Finance Manager (Sydney) About Us Resonate CX is an Australian SaaS scale-up building an enterprise Customer Experience platform used by leading organizations across Australia and internationally. Our Voice of Customer and Voice of Employee platform combines machine learning, text analytics, and data visualization to turn feedback into clear, actionable insights that drive better decisions. Our Finance team works directly with the CEO and Board, your analysis has real visibility and impact from day one. The Opportunity We're expanding our Finance team in Kochi and looking for a Senior FP&A Analyst to own our FP&A, management reporting, and SaaS metrics function. This is a strategic, high-visibility role, you'll build financial models, drive budget vs actuals analysis, and translate data into insight for the CEO and Board. This is a rare end-to-end finance seat. As a scale-up, we give this role the full picture, you'll be cross-trained across every part of our finance function, from strategic modelling to the operational engine that produces the numbers you're analysing. FP&A roles keep you one step removed from the source data; this one puts you close enough to understand the business inside out, which is exactly the kind of range that gets noticed at the CFO level. If you want a role where you're only ever reviewing other people's work, this isn't it, if you want full-stack ownership of a company's finance function with real visibility at Board level, it is. What You'll Do FP&A & Reporting (core focus) MRR & SaaS metrics — own the monthly review of MRR movements (new, expansion, contraction, churn) in Planhat; verify related invoicing is accurate; surface trends and anomalies to the Finance Manager and CEOManagement reporting — own the monthly close calendar; deliver P&L analysis and management reports to leadership every monthBudget vs actuals — lead monthly BvA analysis across departments, including variance commentary for the CEO and department headsCost analysis — run deep-dive cost analysis by department and category; identify savings opportunities and flag material movementsFinancial modelling — build and maintain Excel models for rolling forecasts, scenario analysis, and KPI trackingCommission & bonus modelling — own the sales commission and CSM bonus models end-to-end, including monthly payout reportingStrategic tracking — maintain the quarterly Rocks tracker and strategic planning sheets ahead of leadership reviewsCross-system reconciliation — reconcile figures across Xero, Planhat, EH, and commission models to keep reporting consistentP&C data analysis — prepare headcount cost, leave trend, contractor spend, and hiring pipeline analysis for People & Culture, with actionable recommendationsBoard support — contribute to quarterly Board Pack preparation and ad hoc leadership analysisProcess improvement — identify and drive AI-assisted automation and workflow improvements across Finance Operational Ownership The below will be in scope on need basis, Xero invoicing, AR follow-up, and Debtor Days managementXero bookkeeping review & adjust, bank reconciliation, and month-end GL journalsCSM commission calculations and sales commission reconciliationCustomer contract preparation and contract tracker maintenanceEH system employee record updates (leave, expenses, staff changes) What We're Looking For Must Have 5+ years in FP&A, financial analysis, or management reporting, not audit, tax, or pure AP/ARAdvanced Excel, financial models built from scratch; pivot tables, dynamic formulas, INDEX-MATCHHands-on budget vs actuals and variance analysis experience, including writing commentary for leadership, not just running numbersComfortable owning a function independently in a small/lean team, with direct exposure to senior leadershipBased in Kochi/Ernakulam, or committed to relocatingClear written English for regular communication with Sydney leadership Strong AdvantageSaaS industry experience — MRR, NRR, GRR, or churn in a real business contextCA / CMA / ACCA (finalist or completed)Power BI — dashboard development, not just consumptionXero experience Experience reporting to or presenting to overseas stakeholders (CFO, Board)Uses AI tools in day-to-day finance work Why This Role Your reports go directly to the CEO and Board — real visibility, not buried in a large teamOwn the FP&A and SaaS metrics function from day one, with genuine autonomyBuild rare, complete commercial finance capability — strategic and operational, not siloed into one laneStable, bootstrapped business with a strong enterprise client base