Property Compliance Specialist

About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers. Job Summary: The Property Support Specialist is a portfolio-wide compliance role managing housing subsidy paperwork, waitlists, and regulatory submissions across the property portfolio. This role is the single point of accountability for CHA Section 8, CHA PBV, CLIHTF, vacancy requests, and HUD Special Claims ensuring accurate, on-time submissions and audit-ready files across all sites. Responsibilities: 1. COMPLIANCE & DOCUMENTATION Manage the internal waitlist and the CHA waitlist for all properties maintain accurate and up-to-date applicant records, process updates, and coordinate with CHA contacts to ensure waitlists remain compliant and current Prepare, complete, and submit all Chicago Low-Income Housing Trust Fund (CLIHTF) paperwork and annual submission packets for the full portfolio; track deadlines and maintain documentation in audit-ready order Process and manage all CHA Section 8 and CHA Project-Based Voucher (PBV) paperwork portfolio-wide, including HAP documentation and agency correspondence Submit CHA Vacancy Requests for all applicable properties in a timely manner; track submission status and follow up with CHA to resolve outstanding items Prepare and submit HUD Special Claims Requests across the portfolio; maintain supporting documentation and monitor claim status through resolution Stay current on CHA, HUD, PBV, and CLIHTF program requirements, policy updates, and procedural changes; communicate relevant updates to the Compliance Officer and property team 2. LEADERSHIP & TEAM MANAGEMENT Serve as the primary point of contact with CHA, HUD, and CLIHTF agency representatives for all matters related to waitlist management, subsidy paperwork, vacancy requests, and special claims Coordinate with on-site property teams across all sites to confirm that physical compliance files are complete, current, and audit-ready — flagging any gaps to the Compliance Officer Attend required agency trainings, compliance meetings, and team meetings as directed 3. PROJECT MANAGEMENT Monitor regulatory deadlines and submission windows across the full portfolio; proactively flag upcoming due dates to the Compliance Officer Maintain organized, audit-ready documentation for all subsidy programs and regulatory submissions portfolio-wide Track open items, submission statuses, and follow-up actions across CHA, HUD, PBV, CLIHTF, and vacancy processes — managing multiple concurrent deadlines across 34+ properties simultaneously 4. BUDGET & RESOURCE MANAGEMENT Ensure all submission documentation is complete and accurate prior to submission to reduce errors, resubmissions, and delays that impact revenue or compliance standing Support the Compliance Officer in identifying gaps or deficiencies in subsidy filing processes that may affect financial performance or regulatory standing across the portfolio 5. EMERGENCY RESPONSE & RESIDENT RELATIONS Respond to time-sensitive agency requests, emergency vacancy submissions, or urgent compliance correspondence in a timely and professional manner Communicate professionally with residents and applicants as needed in connection with waitlist status, documentation requirements, or agency correspondence 6. OTHER DUTIES Participate effectively in a fully remote work environment, maintaining productivity, communication, and accountability without on-site supervision Perform other compliance and administrative duties as assigned by the Compliance Officer or leadership team QUALIFICATIONS & SKILLS Experience & Education 2+ years of experience in affordable housing compliance, housing subsidy administration, or a related regulatory roleWorking knowledge of CHA Section 8, CHA PBV, and/or HUD program requirements strongly pr